The LMS can collectively host eLearning modules to meet these learning needs and provide automatic certification to complete the course. It also offers advanced analytics for learning space to delve deeper into process improvement and standardization.

FREMONT, CA: Although easier said than done, BPOs face several critical challenges on various issues from the very beginning. The most fundamental problems are the unforeseen cost rise, the outsourced process's safety, and the operation of large-scale training programs. Because of the situation, the creative Learning Management System (LMS) offers an effective solution for saving money, reducing skills gaps, and improving time utilization. Furthermore, when employees of BPO are asked to relay the specified customer information, they need to be well qualified on various products, procedures, and disclosure requirements.

Here are four significant benefits an LMS offers to BPOs:

1. Standardizes the Training Phase

Standardized preparation provides expectations that guarantee a certain degree of quality for business partners and consumers. Primarily, Learning and Development (L&D) practitioners need to define fundamental learning needs through transactional processes and in areas of high complexity. The LMS can collectively host eLearning modules to meet these learning needs and provide automatic certification to complete the course. It also offers advanced analytics for learning space to delve deeper into process improvement and standardization.

2. Reduces the Cost

BPOs can profit from automated learning through an LMS in virtual training for new hires and on-the-job workers without distracting them from work. It also helps in the remote transformation phase by equipping Subject Matter Experts (SMEs) with quick process capture technologies to deliver standardized operational capabilities between BPOs and the in-house environment. This occurrence will significantly reduce transportation and transfer costs.

3. Increases Productivity

LMS offers streamlined learning opportunities for managers and executives with structured modules of experience in a wide variety of areas such as staff planning and management, operations management, financial awareness, Quality Control (QC), BPO related generic words, concepts, formulas, and more. The LMS also helps provide information in various formats that can be quickly absorbed. These ongoing learning efforts also result in a higher degree of motivation and, consequently, higher productivity.

4. Reduces the Process Risk

An LMS can be modified to easily monitor the attrition effect on the BPO process by categorizing and coding process information and compliance requirements in a digital format that can be readily accessible. This instance can be a significant advantage if team performance or working methods appear to evolve. Line managers will also keep regulatory training on track and minimize risks by tracking compliance levels in all systems.

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