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New AI Capabilities, A Testament of AI's Potential in Revolutionizing Customer ExperienceBy CIOAdvisor Apac | Tuesday, July 16, 2019
Leaders in low-code development are making it easy to incorporate artificial intelligence for next-generation customer experiences.
FREMONT, CA: OutSystems—the number one low-code platform for rapid application development—adds new Artificial Intelligence (AI) and machine learning capabilities to its leading low-code development platform, giving organizations in the Asia Pacific the power to leverage automation to create self-service portals, respond to text and voice queries, improve customer service, and much more. Its use cases expand into architecture and prescriptive development beyond testing and debugging.
Across APAC, enterprises are seeking greater integration between AI and Customer Experience (CX), given the potentials of AI in enhancing customer touchpoints through data. With OutSystems' added AI capabilities, developers can build new channels of engagement into their apps, connecting customers and users with the help and information they need anywhere at any time. These capabilities will enable firms to create and facilitate voice-capable functionality for virtual assistants which require no data science experience or specialized in-house skills.
The use of AI is rising, but even with this surge in interest considerably small number of organizations have implemented it in some form. OutSystems platforms and solutions comprise everything organizations need to implement rich use cases of AI from end to end, leading to a more significant number of companies quickly adopting AI and machine learning to impact their business positively. Its combination of low-code and AI addresses the single biggest challenge—the shortage of skills—holding companies back.
OutSystems work with a strong commitment to helping various industries in the APAC region, where optimized customer experience, responsiveness, and accelerated value delivery have become critical to business success. The company is witnessing a favorable response to its AI-assisted services, reflecting the growing number of APAC organizations banking on the power of AI-driven software development to fuel enhanced user experiences and create more efficient software.