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RPA Trends Get a Boost through CollaborationBy CIOAdvisor Apac | Friday, August 16, 2019
With the development of the robotics sector, the Middle East is also following the same pathway of the western countries. As the future of robotics looks bright, organizations from all over the world are pouring into the sector to make a mark and advance subsequently.
FREMONT, CA: IST Networks has collaborated with UiPath, the robotic process automation (RPA) provider, to extend its services to the Middle East and enable clients to automate essential business processes. The UiPath RPA Platform delivers faster automation of manual, repetitive, and rules-based processes. It has been employed to automate millions of tasks for business and government organizations all over the world, improving customer experience, productivity, and employee job satisfaction.
By employing an efficient CX technology in the marketplace to empower their customers, IST sees its partnership with UiPath as the perfect fit for its technology stack. Contact center agents can handle numerous repetitive and tedious processes by employing RPA. As shifting between various applications lower agent productivity, usage of the UiPath RPA platform can free agents from mind-numbing tasks and increase their overall focus and efficiency on customer-centric skills.
UiPath is defining the “Automation First” era by distributing free and open guidance and assistance and allowing robots to learn new skills through ML and AI. In an attempt to make digital era skills available to millions of people, the organization’s enterprise RPA platform automated repetitive tasks for business and governments, leading to improved productivity, CX, and employee satisfaction.
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IST promotes the profits of using the UiPath RPA platform beyond the contact hub, specifically within accounting, finance, and human resources departments. Tasks entitled for automation include accounts payable and accounts receivable within the finance sector. In HR departments, new staff on-boarding, recruitment, and employee file management are also taken care of by the same platform.
IST Networks is contact center and CX technology system integrator within the Middle East. At IST, when it comes to introducing new next-gen innovative CX technologies to the market, the management believes that RPA and UiPath is one of those of the future.