CIOAdvisor Apac

  • Home
  • Vendors
  • News
  • Conference
  • Whitepapers
  • Newsletter
  • Subscribe
  • About Us
  • Specials

  • Menu
      • Ad Management
      • Application Security Testing
      • Artificial Intelligence
      • BPO
      • Contact Center
      • Data Analytics
      • Deep Learning
      • Digital Marketing
      • Digital Transformation
      • Disaster Recovery Services
      • Disinfection and Sanitization
      • E-Invoicing
      • Ecommerce
      • Govt Tech
      • HubSpot
      • Human Resource
      • ICT
      • IoT
      • Laser and Photonics
      • Leadership Development
      • Logistics
      • Machine Learning
      • Marketing Technology
      • Mobile Application
      • Parking Management
      • Payment And Card
      • SDN
      • Telecom
  • Digital Transformation
  • Logistics
  • IoT
  • Payment And Card
  • Artificial Intelligence
Specials
  • Specials

  • Ad Management
  • Application Security Testing
  • Artificial Intelligence
  • BPO
  • Contact Center
  • Data Analytics
  • Deep Learning
  • Digital Marketing
  • Digital Transformation
  • Disaster Recovery Services
  • Disinfection and Sanitization
  • E-Invoicing
  • Ecommerce
  • Govt Tech
  • HubSpot
  • Human Resource
  • ICT
  • IoT
  • Laser and Photonics
  • Leadership Development
  • Logistics
  • Machine Learning
  • Marketing Technology
  • Mobile Application
  • Parking Management
  • Payment And Card
  • SDN
  • Telecom
×
#

CIO Advisor APAC Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Advisor APAC

Subscribe

loading
  • Home
  • News
Editor's Pick (1 - 4 of 8)
left
All Roads Lead to Risk Assessment

Christopher R. Barber, EVP & CIO, Commonwealth Business Bank

Your Purpose-Driven Guide For The New Year

Levent Tavsanci, Head of Applications, Oracle [NYSE: ORCL]

The Rise of Meaningful Communication: 2020 Trends for Enterprise Mobile Messaging

Matt Thompson, Vice President, Global Product and Marketing, Soprano Design

Avoiding the Blind Spot and Misperception in Chatbot & Digital Transformation Initiatives

Rudy Dalimunthe ,VP of Customer Excellence, Tokopedia

Contact Centers: Connecting with Customers

Anjali Kalia, Head of Consumer Connections Strategy and Operations, APAC, Reckitt Beckinser Health

Bringing Contact Centers into the 21st Century

Paul Frew, Head of Contact Center, ahm Health Insurance

Dreaming about the Contact Center of the Future

Christian Bowman, General Manager of CX & Engagement, Neds

A Contact Center for a Millennial Workplace

Lauren Reid, Head of Direct Service, MLC Life Insurance

right

THANK YOU FOR SUBSCRIBING

Why Cloud Migration is Better for Contact Centers?

CIOAdvisor Apac | Tuesday, December 24, 2019
Tweet

Cloud migration is one of the major steps in digital transformation. Contact centers can reap a lot of benefits by transitioning from premise-based to cloud-based solutions.

Fremont, CA:  Organizations are moving their technology stack into the cloud. In the year 2018, 96 percent of organizations used a minimum of one cloud app or service, whereas 81 percent of companies have multi-cloud strategies. In case an organization has a contact center, it may be the lifeblood of their business. With proper planning and the right unified communications as a service (UCaaS) partnership, contact centers can offer significant cost savings and flexibility advantages. Here are a few cloud contact center benefits.

Businesses can flexibly scale the phone lines and feature up or down in real-time as cloud contact center solutions require minimal on-site hardware or software. To accommodate seasonal fluctuations in the customer call volume, companies can add new phone lines or call routing structures. Leading contact center solutions offers flexible features and support to a few agents or thousands of customer service representatives. Organizations have to pay for licensing costs during low demand periods. With a cloud-based contact center, however, organizations can pay for volume and features without carrying the costs of unneeded capacity. 

Cloud-based contact center solutions facilitate the expansion of a remote workforce to support more employees who work from home. The solution can further minimize the cost of home-based agents and enable organizations to access a better talent pool at lower prices with the flexibility to scale talent. Handling compliance is an internal process for premise-based contact centers as they have to balance required disclosures, policies for safe data handling, and scripts. By working closely with compliance experts, contact center management has to understand how evolving legislative requirements impact the workflow.   On the other hand, cloud contact center solutions provide a centralized platform for recording, archiving, and deleting calls to adapt to new regulatory changes and risks. The cloud technology radically lowers the cost to add new features and workflow changes to meet compliance requirements.

Premise-based solutions require intensive hardware and system maintenance. Outsourcing the system to a trusted vendor reduces the burden of the IT team and increases their productivity. Migrating from premises-based equipment and solutions to the cloud has benefits such as flexibility, outsourced maintenance, and better cost structures. Cloud solutions allow internal experts to focus on strategic initiatives and revenue growth.

See Also :- Top Contact Center Services Companies


Featured Vendors

  • MVI Technologies: Innovative, Future-proof Financial and Payment Switching
    MVI Technologies: Innovative, Future-proof Financial and Payment Switching
  • DATAMARK: Process Driven Solutions in Action
    DATAMARK: Process Driven Solutions in Action
  • IMACREA: Shaping the Future of Teleworking
    IMACREA: Shaping the Future of Teleworking
  • PuzzleBox BPO, Inc.: A Hybrid Platform for Customer Support and Sales Empowerment
    PuzzleBox BPO, Inc.: A Hybrid Platform for Customer Support and Sales Empowerment
ON THE DECK

Read Also

Safeguarding Quality through Proactive Risk Management

Cultivating a Culture of Agility: Nurturing Adaptability for Organizational Success

Governance for Smarter KPIs: Enhancing Performance Measurement

Embracing the Irreplaceable Human in Business and Beyond

Leveraging Gamification for Deeper Financial Engagement

Generative AI: The Game-Changer Automates Marketing For The Retail Industry

Loading...

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

Copyright © 2025 CIO Advisorapac. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy |  Sitemap

follow on linkedinfollow on twitter
This content is copyright protected

However, if you would like to share the information in this article, you may use the link below:

https://www.cioadvisorapac.com/news/why-cloud-migration-is-better-for-contact-centers-nwid-2046.html