It is necessary for the business sectors to have an ICT adoption plan as they offer remote operations.

FREMONT, CA: COVID-19 has forced to operate and stay connected virtually. Most of the businesses are working remotely since the past six months. This is expected to continue, as it is a struggle to invent a cure for this disease. Information and communication technology (ICT) services are playing an essential part in supporting remote operations. ICT has been listed as a necessary service by most of the governments in the past couple of months.

The global pandemic and the associated disruption in operation have impacted most of the industries. As the unemployment rate keeps increasing, demand for goods and services is declining due to low purchasing power. Demand for manufacturing, automotive, and energy sector has witnessed a significant drop. However, essential areas such as BFSI, consumer goods, pharmaceuticals, food, and beverages are trying to maintain business continuity by leveraging technologies and digital channels. Although business profitability is at an all-time low since the great depression, investing in ICT services has become necessary for survival. Hence, businesses across sectors need to have an ICT adoption plan for the short and long term.

Short term ICT adoption objectives

• Upgradation of systems and data storage platforms for the efficient remote working environment for employees.

• Investing in cloud storage platforms for the ease of accessing data while working from remote locations.

• Improvement of data security features to minimize the threat of piracy and data breach.

• Investing in remote customer engagement and customer support platforms by using digital software solutions for business continuity.

Long term ICT adoption objectives

• Investing more on process and system automation with the help of sensors and technologies such as big data, data monitoring, analytics, and artificial intelligence.

• Implement augmented reality and virtual reality to offer customers the look and feel of the products without engaging with them directly.

• With the increasing reliance on software and ICT services, organizations must adopt a long-term cost optimization strategy for information technology spending.

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