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Mike Congdon, Head of Business Insights, OfficeMax New Zealand

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What Can Automation Do for Business Analytics Tools?

CIOAdvisor Apac | Wednesday, February 03, 2021
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The data analytics tools help the companies to analyze the performance of the website and traffic data. 

FREMONT, CA: Without data, when making decisions, companies must depend on gut instinct or anecdotal proof. It is not the best way for the company to expand. Businesses can focus on data instead of intuition to make choices based on what the clients do or require.

Data analytics tools help companies to get started, but feedback can get repetitive, and they miss the moment of opportunity by depending on manual data entry to link research to action. With the website, the staff, and the reporting tools, Zapier will help them incorporate the analytics tools so that integrating feedback becomes an instant, regular part of the workflow.

Analyze website performance and traffic data

With the website, no one should have to tell the companies that something is wrong. The output of such vital infrastructure should obtain continuous monitoring that can only be done by automation.

The Zaps combine communication tools with services that track the website, so they can get a notification whenever there is a problem. The ability to track the site automatically is not just about catching issues. Businesses may also evaluate the types of traffic coming to the website and use that information to notify the programs for marketing and lead generation.

Feed user engagement data into analytics tools

Smart organizations collect as much data on customer experience as they can. The monitoring tools can prove the website is working, but if they must swat away meaningless messages or endure repeated phone calls, the users will still suffer.

Some user interaction, especially lead cultivation and customer service, can be automated by Chatbots, but hands-off solutions can quickly become more irritating than convenient. If they cannot enhance them, the chatbots will not be successful for long.

For clients who get lost in automated menus and feel it is hard to communicate with someone who can help, phone support can be frustrating. Make it easier to identify patterns in support needs by linking the phone or SMS tools to the project management program or analytics program, ensuring that each call produces insights that companies can evaluate and act on.

Check out: Top BI and Analytics Consulting/Service Companies

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